GDPR Compliance

Last updated: May 22, 2026

Our Commitment to GDPR

Although crispy-scale is based in Australia, we respect the privacy rights of individuals in the European Union and are committed to complying with the General Data Protection Regulation (GDPR) for any EU residents who interact with our services.

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you provide explicit consent for us to process your data
• Contract: When processing is necessary to fulfill our service obligations
• Legitimate Interests: When we have a legitimate business interest that does not override your rights
• Legal Obligation: When we must process data to comply with the law

Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request that we transfer your data to another organization or directly to you.

Right to Object

You have the right to object to our processing of your personal data under certain circumstances.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produces legal effects.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service inquiries: 3 years from last contact
• Active project data: Duration of project plus 7 years
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

International Data Transfers

As we are based in Australia, your data may be transferred outside the EU. We ensure that appropriate safeguards are in place for such transfers in accordance with GDPR requirements.

Data Protection Officer

For questions regarding GDPR compliance or to exercise your rights, please contact us at:

Email: [email protected]
Subject line: GDPR Request

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in your EU member state if you believe we have not complied with GDPR requirements.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us using the details above. We will respond to your request within one month, though this may be extended in complex cases.

Updates to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.